“Jack came out and evaluated our property, displaying great command of the subject, he explained not only the process but the science behind his approach. Then Rich came out to treat the house and he is as knowledgeable, considerate and thorough as he is cheerful. Both Jack and Rich accommodated us at every turn and left us feeling that our home is in good, competent hands.”
“We were very pleased with Jack’s response and work. We had a bad infestation of mice in the garage and crawlspace. We were especially glad that he went down into the crawlspace as the previous company did not do so. Since this was the first visit we are hoping it works out. I was especially happy that he respected my wish not to use pellets or glue boxes. He tailors the job to your wishes.”
Dara F – Malta, NY
“I cannot say enough good things regarding the expert service I received from Family Pest Solutions. Jack Johnson, who is a certified A.C.E. (Associate Certified Entomologist) diagnosed my bee/wasp problem immediately and gave me lots of information regarding this particular wasp. Jack made suggestions and we agreed regarding the treatment to resolve my problem. It worked! I recommend Jack and “Family Pests Solutions” to anyone with bee problems. Jack really knows all about bees and their behaviors and can help you to understand what needs to be done to resolve your situation. Jack is a super nice person with great knowledge regarding bees and other pests. I will definitely use his services again.”
Grams A – Albany, NY
“At an exceptionally reasonable price, Jack provided me with rodent control services. He was very professional and informative, and went above and beyond to find ways to meet my unique needs – I’ve never experienced better customer service. I highly recommend his services and I will not go elsewhere should a future problem arise.”
Olivia T, Albany NY
“We called Jack due to a problem with chipmunks and mice. I was hesitant about calling a professional pest remover, as I’m rather fond of the chipmunks that scamper about our yard and was hoping for a non-lethal solution. Jack arrived on time, listened to all my concerns, addressed each with respect and came up with a plan. For a very reasonable price, he installed screening and insulation in our gutters and V-channels, as a deterrent. He also closed a couple of small holes he found along the roof line and even pointed out an issue with our roof that might need repair down the line. He offered me several options for dealing with the mouse problem, including an ongoing option where he would return regularly to check traps. Although there are certainly easier and quicker ways to remove pests, I really appreciated that Jack respected what felt right for me, and tailored a solution that addressed my concerns. He is professional, respectful, timely, knowledgeable and his prices are extremely reasonable. I would highly recommend him.”
Kim L – Delanson
“Family Pest Solutions was great. Living on sandy soil there are problems with termites and carpenter ants in our neighborhood. Jack was on time and went right to work. He sprayed in and around the house and assured me that the kids and pets were safe with their treatment. It’s good to have a knowledgeable and reliable expert when you need one.”
Brian M. – Albany, NY
“These guys are the best. They came to our house at the exact time that they said they would every time we use them. We have used them for close to 2 years now. We had a problem with ants in multiple rooms of our home. Jack took care of everything and he was very cautious with our two cats and our small crawling baby. Jack took the time to let us know what he was using and how it works. He pointed out where he put the treatments so we knew to keep our child away from the area for a day or two. We no longer have any ants and we signed up for the quarterly treatment plan.
They are easy to work with and very knowledgeable.”
David B. – Ballston Spa, NY
“Awesome! We have our yard back, no more bees!!!!”
Nerissa J. – Wynantskill, NY
“A dermatologist recently recommended our family contact an exterminator to request a home inspection for insects. I made several calls, most of which went unreturned. Jack Johnson of Family Pest Solutions was the exception. He returned my call within an hour and an appointment within 48 hours was scheduled. When the need for treatment was confirmed during the inspection, service was scheduled to begin the following day. Jack provided a thorough explanation of treatment steps and patiently answered my numerous questions both during his visit and by text, email, and phone calls afterward. I cannot say enough good things about our experience working with Jack. He is professional, punctual, courteous, capable, and widely experienced.
What service provider texts you to say they may be five minutes late and then shows up on time? Unheard of!
No family wants to have the need for an exterminator, but when ours did, Jack got us through. He not only treated our family like his family, he treated our home like his home – and turned a very unpleasant situation into a positive experience.
I cannot recommend Jack Johnson and Family Pest Solutions highly enough.”
M.J. Hebert – Clifton Park, NY